PRIVACYPOLICY
Last updated: June 1, 2025
Introduction
MaoLaew ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make purchases from our authorized retailers.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Key Privacy Points
Data Security
We implement robust security measures to protect your personal information from unauthorized access and disclosure.
Transparency
We are clear about what data we collect and how we use it, giving you control over your information.
Legal Compliance
We comply with all applicable data protection laws, including the Thai Personal Data Protection Act B.E. 2562.
Communication
We only send marketing communications with your consent, and you can opt out at any time.
1. Information We Collect
Personal Information
- Contact information (name, email address, phone number, mailing address)
- Age verification information to ensure compliance with legal requirements
- Account credentials (username and password)
- Payment information (processed through secure third-party payment processors)
- Purchase history and preferences
- Communications with our customer service team
Automatically Collected Information
- Device information (browser type, operating system, device type)
- IP address and general location data
- Usage data (pages visited, time spent on pages, links clicked)
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing and improving our products and services
- Processing and fulfilling orders
- Verifying your age and identity
- Communicating with you about your orders, inquiries, and account
- Sending marketing communications (with your consent)
- Analyzing usage patterns to enhance user experience
- Protecting against fraudulent or unauthorized transactions
- Complying with legal obligations
3. Information Sharing
We may share your information with the following third parties:
- Service providers who assist us in operating our business (payment processors, hosting providers, marketing partners)
- Authorized retailers and distribution partners
- Legal authorities when required by law or to protect our rights
- Business partners with your consent
4. Your Rights
Under the Thai Personal Data Protection Act and other applicable laws, you may have the following rights regarding your personal information:
- Right to access and receive a copy of your personal information
- Right to correct inaccurate or incomplete information
- Right to delete your personal information under certain circumstances
- Right to restrict or object to processing of your information
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
- Secure network infrastructure
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Understand how you interact with our website
- Improve our services based on usage patterns
- Provide personalized content and recommendations
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Our Commitment to Privacy
At MaoLaew, we are committed to protecting your privacy and ensuring the security of your personal information. We continuously review and update our privacy practices to maintain compliance with applicable laws and regulations, including the Thai Personal Data Protection Act B.E. 2562.